Refund Policy
Our items are made to order and cannot be returned. It is possible to be issued store credit if your item meets the requirement, but please get in touch with our customer support team and we will do anything to come to an agreement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at using the contact us page.
Sale items (if applicable)
Only regular priced items may be refunded for store credit, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or if you received them damaged. If you need to exchange it for the same item, please get in touch with us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Stuffed Animals? Nahhhhhh!
Plushies!
Sounds stupid? Then let’s take a closer look at our statement above. What is the difference? Why are we making a distinction between stuffed animals and Plushies? Well, the answer is stereotype thinking. Stuffed animals are often seen as ‘toys’ for kids and hence, are created for kids to play with. However, our Plushies have a much broader and more refreshing purpose:
- Plushies are for everybody; adults, teens, grandparents and younglings. It is heartwarming to adopt one for yourself, or give one as a present.;
- They can serve as your phenomenal soft pillow because of their ultra softness, giving you your much needed rest.;
- They stimulate positivity. Had a long, exhausting and/or bad day? The Plushies’ hilarious and funny appearance will heal any wounded heart and put a smile on your face in no-time!;
- and ultimately, the most important; they are your new cuddle-buddy!
Ever looked into the effects of cuddling and hugging? You should! As a result, we believe that More Cuddles, Erases Troubles! Our vision represents this in a fine way:
No more Cuddle-less days!
Cuddles are such a great sign of appreciation, care and love. But more important, cuddling gives a fantastic boost to your mental condition (because you may feel appreciated for instance), but also the physical aspects! Let’s not dive too deep into all the research that has been done concerning cuddling. But one thing is for sure: Cuddles are Healthy!
So, who are we?
Frooneys is the global fast growing retail specialist in Plushies. We aim at improving sustainability by focusing on the ‘People’ (in the triple P of sustainability), which is often neglected in the quest for sustainability. More specifically, we are aiming to improve the individual’s health. We believe that providing the People with cuddle-buddies will greatly improve one’s physical and especially mental condition. Hence our objective: Improving one’s physical and mental health by providing young and old with extremely soft cuddleful Plushies.
What is on our agenda for the coming years? Priority is given to improving the People aspect by not just providing as many people as possible with cuddle-buddies, but also by for instance sponsoring (charities), donating and give-aways. After that, we will aim to improve the Planet, by eliminating or improving unsustainable practices (and yes, we are lovers of Lean!). If you would like to know more, help us, or have any tips and tricks, please contact us. Have a cuddleful day!
Team Frooneys
